How can we help?
Popular tasks
Set up your store
Configure your storefront details and customize domains.
Add and manage products
Create listings, variants, and inventory details.
Process customer orders
Log checkouts, track dispatch, and fulfill deliveries.
Track inventory logs
Generate barcode tags and log cashier withdrawal counts.
Accept payments
Connect Monnify, Paystack, and Flutterwave APIs.
Manage your account
Invite store assistants and configure permissions.
Browse by topic
Account creation, merchant verification, and setup.
Configure templates, banners, and layout grids.
Tracking items, reorder points, and barcodes.
Dispatch processes, tracking, and Shipbubble configs.
Rates, settlement schedules, and webhook checks.
Profiles, purchase tracking, and WhatsApp links.
Training instructions, sizing charts, and chat rules.
Resetting passwords and assistant access rules.
Recommended setup guides
Complete Shoopa Setup Guide
A comprehensive walk-through to launch your retail storefront and connect bank accounts.
Launching Your Online Storefront
Best practices for customizing colors, layout categories, and banners.
Understanding Inventory Management
How to use barcodes, sync stock, and log physical walk-in sales.
Processing Your First Order
Fulfillment workflows, dispatch bookings, and buyer receipt alerts.
Still need help?
Our support team is online Monday to Friday, 9am to 6pm WAT. We respond to email inquiries within 2 hours, and WhatsApp chats within minutes.
Report fraud or abuse
We enforce a zero-tolerance policy for fraudulent merchant stores. If you suspect fraud, illegal listings, or catalog violations, contact our compliance team instantly.
Frequently asked questions
Create your store. Share your link. Start selling.
Give your business a professional home online and manage everything from one simple platform.
